Corporate Training » Customer Service & BPO Training
With the growth of the BPO and ITES sector, particularly in India, there has been a steep rise in the demand for training at the foundation and managerial levels. Career Mantra has extensive experience of working and interacting with BPO/ITES organizations both in India and abroad
Primary Focus Areas
It makes business sense that BPO/ITES training in India be outsourced as the skills required, such as Language Training, Accent Neutralization, Customer Service and Cultural Orientation, are of a highly specialized nature and require experienced professionals to facilitate these sessions. If not handled in the right fashion, the results could be detrimental to the professional growth of the trainee and the organization.
Career Mantra's design team has extensive experience of working and interacting with BPO/ITES organizations both in India and abroad. This experience has been translated into our training programs which blend experiential learning with theoretical concepts in order that trainees enjoy their learning journey.
Career Mantra's BPO training and ITES training program primarily focuses on the following areas:
- » Accent Neutralization
- » Language Training
- » Effective Communication Skills
- » Customer Service Skills
- » Telephone Etiquette
- » E-mail Etiquette
- » Writing Skills
- » Personal Grooming and Business Etiquette
- » Cultural Orientation and Cultural Sensitivity